Custom-Made Products:
Once a product is ordered and the order is processed, (24-hours) it may not be canceled. Custom made products are not stock items and thus cannot be resold to a second party to recover losses. Once your order has started the production process, it cannot be halted. Changes may be made to orders depending on the type of change. Materials that are already cut, but not yet fabricated into a treatment can be made smaller, but not larger. Simply, changes that can be implemented are based on the fabrication stage of the product. If the product is already fabricated but has yet to ship, it could still be cut-down in size, but a cut-down charge would apply. Custom cuts at no charge are not guaranteed to be cut just because it was requested. Any items that have been custom cut are considered non-returnable.
If a custom-made product arrives damaged, produced in a size different from what you had ordered, or is not the item type ordered due our error, we will replace the item with the correct item as originally ordered for no cost to the customer. If the product was ordered by the customer incorrectly, wrong sizes, colors, products, etc; we will replace the original product with the correct product at a discount for the replacement item. Unfortunately, the charges for the original product cannot be credited for customer mistakes, so please make sure your order is placed correctly the first time.
Color Selection:
If you look at the same color on 3 different computer monitors you will see three different colors. Just Drapery Rods reserves the right to change images on the site without notice. Some images may not represent the exact product shown. They may vary only slightly, but they can vary.
Stock Items:
Stock items must be returned within 15-days from our initial ship date to qualify for a credit. There is a 30% restocking charge on all stock items. Shipping charges will not be credited. Items shipped to you with free shipping will have the actual shipping charges deducted from your credit. Products must be returned to us directly and not the manufacturer who may have drop shipped the item to you on our behalf. Items returned to the manufacturer will not be credited because they have no idea who you are, where you bought the item, why you are returning it, etc. They place it back into inventory and we are unaware that you ever returned it. Products returned to us require a return authorization number (see below) and must be returned in resalable condition. If the item was received in a retail package, please be sure that the packaging and all of the parts are returned and have not been opened or installed.
Return Authorization:
Return authorization must be approved prior to returning products. Products returned without a RA number to reference will be refused and returned to the sender.
Warranties are non-transferable to new home owners or
property renters. Warranties only cover the original
purchaser of said products.
Whether you have read this page on policies or not,
these policies apply to all orders.
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